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Priority Access: Xel-Há All-Inclusive Day Trip with Transportation

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Cancun, Mexico
Priority Access: Xel-Há All-Inclusive Day Trip with Transportation
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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon9 to 10 hours  (Approx.)
Hotel pickup offered
iconOffered in: English and 1 more

Overview

Explore Xel-Ha Park, the Riviera Maya's stunning natural aquarium, on this all-day trip from Cancun. Relax on Xel Ha's hidden beach, swim in cenotes and lagoons, go snorkeling, and spelunk in caves. Watch out for wildlife like angelfish and iguanas. Xel-Ha is all-inclusive, so enjoy Mayan cuisine, seafood and burgers with your admission. This tour is family-friendly and includes round-trip transportation to Xel-Ha from Cancun.
  • All-inclusive day trip to Xel-Há, a natural aquarium in the Riviera Maya
  • Discover caves, cenotes, a hanging bridge and a hidden beach
  • Snorkel and swim in a turquoise-colored lagoon and spot colorful angelfish
  • Float down a river in an inner tube and jump off a cliff into the water below
  • Entrance fee, locker use, towels, snorkel gear, unlimited food and beverages included
  • Pickup and drop-off from most Cancun hotels included
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Hotel pickup and drop-off
All-you-can-eat buffet
Beverages
Access to showers, lockers and towels
Use of snorkel equipment and inner tubes
Life vests
Use of lounge chairs, hammocks and rest areas
Priority Access: You can have your admission bracelets on the bus on your way to the park.
Gratuities
Optional activities: These are educational activities of interaction with wild life, Sea Trek, Snuba
Souvenirs (Available to purchase)
Photos (Available to purchase)

Departure Point

Traveler pickup is offered

Departure Time

Suppliers and travelers coordinate start times within the given time periods.
7/1/2020 - 12/31/2021
Tuesday - Sunday:07:00 AM - 07:00 PM
1/1/2022 - 12/31/2022
Tuesday - Sunday:07:00 AM - 07:00 PM
Following morning pickup at your hotel in Cancun, travel to Xel Ha for a day of exploration and discovery. 

After a 1.5-hour scenic ride through Mexico, arrive at Xel-Ha, located on an inlet on the Riviera Maya. Pick up your all-inclusive bracelet and get to work exploring. 

Bike, ride a tram, or trek to the top of the river at Xel Ha. Review the safety instructions before jumping into an inner tube and floating past mangroves until you reach a spot where you can cliff dive. 

Stroll through the network of paved trails, where you can spot Mexico's array of wildlife like iguanas and tropical birds. Reach caves, a floating bridge, and a hidden beach. 

Apply some biodegradable sunscreen, available onsite and required to preserve the park's ecology, before diving in to the lagoon. Don the provided snorkeling equipment for views of rays and angelfish swimming around you. 

Stop at the buffet, the sit-down restaurant, or any of the park's snack bars for lunch or a quick bite. Enjoy unlimited beverages from the bar for the duration of your stay. 

At the end of your eco-adventure, you'll be returned to Cancun for drop-off at your hotel.
Itinerary
Stop At:  
Xel-Ha Park by Xcaret
Xel-Ha is considered the world’s largest natural aquarium, the park offers snorkeling among hundreds of tropical fish and more than 90 marine species that inhabit the creek. Enjoy the best marine and land activities; in Xel-Ha’s park you can enjoy lagoons, cenotes and caves, where seawater mixes with the fresh water of the world’s longest underground river system. Complimentary lifejackets, inner tubes, bicycles, access to lounge chairs, hammocks and rest areas are included. Slide down ziplines and splash into the crystal clear waters of a cenote or dive into a spectacular cove. Visit Xel-Ha’s vegetation nursery, and marvel at the mangroves and rainforest dotted with orchids. See the apiary of the Melipona bee (with a traditional Mayan harvest of honey twice a year) and learn more about the Mayan culture. New at Xel-Há this year you can have the chance to experience as world Earth Day, Birds’ Day, World Sea Turtle Day, Day of the Manatee, Purification Ceremony, Treasures of the Cove, Secrets of the Jungle. Your admission includes buffet-style breakfast, lunch and snacks (international and Mexican cuisine) with unlimited drinks and a domestic open bar and the roundtrip transportation to your hotel.
Duration: 12 hours 
Admission Ticket Included
Stop At:  
Xel-Há Park
Water Activities: -Inlet Exploration, -River Swim, -Underwater Observatory, Rivel Floating, Scenic Lighthouse Fun descent, Snorkeling,
Duration: 5 hours 
Admission Ticket Included
Stop At:  
Xel-Há Park
Land Activities: Scenic View, -Children Playground, -Secrets of the Jungle, -Tranditions of the Mayab, -Treasures of the Inlet, -Meet a Manatee, -Path of Consciousness, -The Land of Huh, -Jungle Train
Duration: 3 hours 
Admission Ticket Included
Stop At:  
Xel-Há Park
Air Activities: Cliff of Courage, -La Quebrada, -Floating Bridge, -World Of Adventure, -Rope Swing
Duration: 2 minutes
Admission Ticket Included
Stop At:  
Xel-Há Park
Special Activities at extra cost: -Adrenalina Jetboat Ride(Duration: 10 minutes for instructions / 20 minutes for activity; Minimum age: 9 years, or minimum height of 4.5ft / 137cm) -Sea Trek®(Duration: 15 minutes for instructions / 25 minutes for activity; Minimum age: 8 years -important to try the helmet before the activity) -Snuba®(Duration: 30 minutes for instructions and equipment placement / 30 minutes for activity; Minimum age: 9 years -important to know how to swim)
Duration: 30 minutes
Admission Ticket Not Included
Stop At:  
Xel-Há Park
All-inclusive Food & Beverages at Restaurants and Bars: -Chulavista Restauran, t-La Cocina del Pueblo Restaurant, -La Terraza Restaurant, -Jardín Corona Restaurant, -Bar del Puente, -Chulavista Bar, -Jardín Corona Bar, -Bar del Pueblo
Duration: 2 hours 
Admission Ticket Included
  • Confirmation will be received at time of booking
  • For pick up arrangement you must call to confirm your reservation at least 24 hrs before your visit day.
  • Important: Children must be accompanied by an adult
  • Food and beverages are included at the 5 restaurants with Mexican, international and fast food as well as snacks and ice cream.
  • It is recommended that you bring a swimsuit, comfortable clothes and biodegradable sunscreen
  • Child prices are height dependent. Children over 4.6 feet (1.4 meters) pay the adult price. Children between 3.2 feet (1 meter) and 4.6 feet (1.4 meters) pay the child price. All children under 3.2 feet (1 meter) travel free provided they do not occupy a seat
  • Optional activities include: Swim with Dolphins, Sea Trek, Snuba, Stingray Encounter or Zip Bike.
  • Wheelchair accessible
  • Stroller accessible
  • Near public transportation
  • Infants must sit on laps
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • As a preventive measure, before boarding the bus or accessing a park, the temperature will be scanned through a digital remote device on every visitor, guest and staff member.
  • The Voucher schedule is informative.
  • The pickup operates from different hotels in Cancun, Playa del Carmen, and the Riviera Maya so it is necessary to contact to know the exact schedule of your pickup.
  • Most travelers can participate
  • Tours and days of operation are subject to availability and changes.
  • Some activities like underground rivers have a check point for health issues
  • In the event of having symptoms such as cough, sore throat, runny nose, and/or red eyes and a temperature exceeding 100.4 F (38 C), our staff reserves the right to refuse to board our transportation or to enter our facilities.
  • This tour/activity will have a maximum of 15 travelers
  • OPERATED BY Grupo Xcaret
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Priority Access: Xel-Há All-Inclusive Day Trip with Transportation?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Priority Access: Xel-Há All-Inclusive Day Trip with Transportation.
Q:
What is the policy on sanitization during Priority Access: Xel-Há All-Inclusive Day Trip with Transportation?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Priority Access: Xel-Há All-Inclusive Day Trip with Transportation.
Q:
What is the social distancing policy during Priority Access: Xel-Há All-Inclusive Day Trip with Transportation?
A:The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Priority Access: Xel-Há All-Inclusive Day Trip with Transportation.
Q:
What measures are being taken to ensure staff health & safety during Priority Access: Xel-Há All-Inclusive Day Trip with Transportation?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Priority Access: Xel-Há All-Inclusive Day Trip with Transportation.

Traveler Photos

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Traveler Tips


  • "We were able to negotiate those costs and that is the only way to get photos of that experience as cameras of any kind are not allowed." See review
  • "The bus ride is picking up a bunch of people including you and driving you to the park and then the same case driving you back home… bring head phones and a full battery." See review

Reviews

4.5
star-4.5
218 Reviews

Reviews by Viator travelers

Showing 1-10 of 218 reviews
star-5
Natural water
Christina_P
, Nov 2021
Beautiful park! A great experience for those who love nature and wet water in the hot sun. Very relaxing. Good food and drinks as well
1 traveler found this review helpful
star-5
Great time was had by all
Rachel_C
, Oct 2021
The snorkeling and the lazy river were just right for me, my husband and kids enjoyed the adrenalina boat ride and the power snorkel and had such a great time. Will definitely do again😁
1 traveler found this review helpful
star-4
Speed boat has to be on...
Queen_E
, Oct 2021
Speed boat has to be on your bucket list. Alcohol beverages are amazing. Enjoy the lazy river. Restaurants great
1 traveler found this review helpful
star-5
Everything was extremely...
Zaradhe_Y
, Oct 2021
Everything was extremely organized from the hotel pick up, to the transfer station, to the drop off, and pick up. The tour bus drivers were safe and the tour guide (Angelica) was articulate and detailed.
1 traveler found this review helpful
star-3
That Slide!!
Annette_S
, Sep 2021
Ridding the slide was scary at the end but the anticipation going up to the slide is also heart wrenching.
icon Response from Host , Oct 2021
Dear Visitor, We thank you for sharing your experience with us. Rest assured, our Xel ha scenic tower water slide is completely safe for all our visitors as your safety is one of our top priorities, this being said we will share your comments throughout Grupo Xcaret to continue improving. Kind regards, Gabriela S. Grupo Xcaret – B2B Customer Service
star-5
Long all day adventure
Monica_C
, Sep 2021
This tour group does an excellent job with the operational component of wrangling people from their hotels to a national park in the middle of the jungle. It was very organized and the guides were very professional and polite. There was some heavy up selling on the paid features of this park but you absolutely do not need to pay. You will have plenty to do with the free “included options” in your park admission. The food is not good but eating isn’t a priority when you are cliff jumping and swimming all day!
star-5
Had a blast!
Sidney_H
, Aug 2021
So many activities to choose from. Never far from a restroom, restaurant, bar or shower. Plenty of place to sit for a rest. Easy to navigate the park.
1 traveler found this review helpful
star-3
Xel-Ha—Mel-Ha
Todd_M
, Aug 2021
The park itself is worth the trip, snorkeling and the jungle were fun. There are lots of bars and eateries to choose from so lines are not too long. They offer different experiences for extra cost and they all seemed fun. However, the ride there and the number of people at the park was a bit much. You take one bus- which wasn’t too crowded and had good AC - to a large parking lot 45 min away, where you are unloaded like cattle, moved along colored lines and then herded onto another bus which was over crowded, hot and who cares if your traveling with someone you get the seat you get. An hour and a half later, after wanting to puke your guts out you finally make it. If you have family definitely a fun time at the park, as a couple looking to snorkel and relax… the screaming kids and drunks kind of put a damper on that. If you go, take a private shuttle— which is what we ended up doing to get back to Cancun-we recommend Welcome Shuttle, super fast, reliable and worth the $80!!
icon Response from Host , Aug 2021
"Dear Visitor, We thank you for your visit and sharing your experience with us.Regarding the drive, it is important to remember that it is a shared transportation with a very precise logisitic that picks up and drop off our visitors at various hotels. From Cancun our buses make a stop at our transference center, where our staff ask our visitors to board the bus that goes directly to the park/tour they have scheduled for the day. Is is important to mention Xel Ha is an hour and a half from Cancun as it is close to Tulum. We hope to have you back at any of our parks soon.That being said, we'll take your comment into account to continue our improvement. Kindest Regards Gabriela S. Grupo Xcaret - B2B Customer Service
star-5
Great excursion
Dena_W
, Jul 2021
We had a wonderful day! We experienced new activities and all agreed that this was by far the best excursion we went on in Mexico.
star-1
Do not go through Viator for excursions!
Hillary_G
, Jul 2021
The park was great, however the transportation through Viator was nothing but trouble. They wouldn’t accept our tickets and had to make an “exception” to let us on with the tour bus, even though the rest of our family who got their tickets on Viator at the same just a different order number because they paid with a different card we’re able to get on quickly. In order to save time and frustration for the next days excursion, I spoke with the tour guide who was adamant that she confirmed tomorrow’s transport for us and that there would be no issues. The next day, we were also denied entry on the tour bus because our tickets weren’t on their pick up list. I will never go through this site again. We had to pay to get a taxi which was expensive and unnecessary because we were supposed to have transport included with the tickets.
icon Response from Host , Jul 2021
Dear Visitor, Thank you for your visit and your valuable comments. We are sorry to hear that your experience with the transportation service was not entirely satisfactory. It is important to mention that pick ups are planned taking into account many factor such as distance, quantity of hotels an visitors among others. We want to assure you that these comments are shared by our organization as they help to improve future experiences. Thank you again for your time, and we hope you will visit us again soon. Kindest regards, Lucia R. Grupo Xcaret – B2B Customer Service.

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