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Priority Access: Xplor Adventure Park with Hotel Pick up and Drop Off

star-4.5238 Reviews
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Badge of Excellence
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Cancun, Mexico
Priority Access: Xplor Adventure Park with Hotel Pick up and Drop Off
Likely to Sell OutLikely to Sell Out

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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon6 hours  (approx.)
Hotel pickup offered
Mobile ticket
iconOffered in: English and 1 more

Overview

Satisfy an appetite for adventure on a full-day tour of the exhilarating Xplor Adventure Park from Cancun. Splash into the cool water of subterranean rivers; paddle through atmospheric caves filled with stalactites; glide over the jungle canopy on a high-velocity zip line; and drive an amphibious vehicle on exciting off-road trails. Feast upon an all-you-can-eat buffet of flavorsome and fulfilling dishes while sipping refreshing beverages from an open bar. On this all-inclusive tour, hotel transport, entrance fees and lunch are all completely covered.
  • Full-day admission ticket to Xplor Adventure Park
  • Fly over the jungle canopy on multiple ziplines, and take a thrilling drop into caverns or a natural sinkhole
  • Marvel at ancient rock formations while rafting or swimming through underground rivers
  • Steer an amphibious vehicle through the jungle, on bridges and into caves
  • Enjoy a hearty buffet lunch featuring healthy fare
  • Pickup and drop-off from most Cancun hotels included

Why Travelers Choose This Tour

This is a hassle-free way to get to and enjoy this outdoor adventure park 50 miles (80 km) from Cancun.
Saved to wishlist!
All-you-can-eat buffet lunch
Beverages
Use of lockers
Hotel pickup and drop-off
Hamlet, harness, kayak and paddles. Depending of the activity and risk
Dressing rooms, restrooms
Priority Access: You can have your admission bracelets on the bus on your way to the park.
Gratuities
Photos are available for purchase.
Souvenirs (Available to purchase)

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7:00 AM
-During the booking, please choose Pickup Location and then select the radio button saying "Please pick me up at" and choose "I don't see my pickup location" from the drop-down then type the hotel name on the box underneath so that we can easily locate your hotel pickup. -We would like to make it comfortable for you so we will pick you up at your hotel or at the nearest point available in our routes. -We will confirm the time and exact meeting point by the message option of your booking. -The guides will be dressed in red t-shirts with the Xcaret logo on the back for easy identification. -The guides will say the tour name out loud.   -Present your photo ID upon boarding the bus. -If by the time you purchase the ticket you do not have the hotel yet, you must contact the Customer Service Viator staff at least 24 hours prior to the visit to the park to help you to coordinate the pickup with us.  -You must be 10 minutes early at the assigned location.
Depart from your Cancun hotel and relax during the 45-minute journey to Xplor Adventure Park in an air-conditioned minivan. Feel your pulse race as you head straight for the exhilarating zip line courses suspended over the rainforest canopy; soar over stunning scenery at a height of 150 feet (30 meters) at high velocity. Gasp as the zip line descends into the subterranean depths of an underground cave, speeding through crevices and grottoes. Make a splash on the second zip line, which concludes by dropping you into a sparkling cenote. 

Next, drive into the lush vegetation of the jungle on a state-of-the-art amphibious vehicle. Traverse off-road trails, rocky riverbeds and suspended bridges on a 3-mile (5-km) circuit as you explore the fascinating flora and fauna of the jungle.  

Then, descend to the depths of the earth to explore secretive subterranean chambers on a raft; using your hands as paddles, enjoy a gentle journey past sharp stalactites and stalagmites through caverns before jumping into the water for a swim. 

Freshen up in the park’s fabulous facilities then feast upon a buffet lunch of local and international specialties; enjoy fresh and healthy food inspired by local ingredients and customs. Relax in a tree-harbored hammock after lunch then return to your air-conditioned minivan to enjoy the journey back to your hotel in Cancun.
Itinerary
Stop At:  
Xplor Park by Xcaret
Xplor Explore the dimensions of the adventure park and its natural beauty: Fly through the air and speed down ziplines ranging from 26 to 148 feet (8 to 45 meters) in height, then land in the crystal-clear waters of the cenotes where you can climb suspension bridges. Drive an all-terrain amphibious vehicle through jungle trails and fascinating caves where you’ll marvel at the extraordinary rock formations. Paddle a raft through underwater caves and discover fascinating grottos. Swim along the river between stalactites and stalagmites in this spectacular underground world. Trained staff are on hand to ensure your safety at all times, and all equipment (including lifejacket and helmet) are included. Your admission includes an all-you-can-eat buffet (go as many times as you wish during the day), unlimited fruit-flavored drinks and hot chocolate when you get out of both rivers. Also with roundtrip transportation to your hotel
Duration: 6 hours 
Admission Ticket Included
Stop At:  
Xplor
Two circuits of seven zip lines Amphibious Vehicles, River Swim, Hammock Splash. Spelunking hike.
Duration: 4 hours 
Admission Ticket Included
Stop At:  
Xplor
Food & Beverages: Buffet with vegetarian options available Unlimited non-alcoholic beverages
Duration: 1 minute
Admission Ticket Included
Stop At:  
Xplor
Rest Areas: Hammocks, Free Wifi, Lockers
Duration: 30 minutes
Admission Ticket Included
  • Confirmation will be received at time of booking
  • For pick up arrangement you must call to confirm your reservation at least 24 hrs before your visit day.
  • Important: Children must be accompanied by an adult
  • We do not recommend this park for children younger than 6 years old
  • For children under 5 activities are restricted. Infants (0-4 years old) must remain with an adult at the cafeteria, restaurant or rest areas.
  • The minimum age to drive the amphibious vehicles is 18, and all drivers must have a valid driver's license
  • It is recommended that you bring comfortable lightweight clothing, walking shoes or sneakers, biodegradable sunblock, a swimsuit and towel, and an extra change of clothing
  • Not wheelchair accessible
  • Not recommended for travelers with back problems
  • Not recommended for pregnant travelers
  • No heart problems or other serious medical conditions
  • Zipline requirements: Minimum height/weight is 4.5 feet (137 cm) or 88 lbs (40 kg); the maximum weight is 300 (136 kg); maximum waist width is 51 inches (130 cm) and leg width 27 inches (68 cm)
  • Wear or bring shoes and clothes that can get wet, and bring a change of dry clothes that you can keep in the on-site lockers; please use chemical-free insect repellent.
  • As a preventive measure, before boarding the bus or accessing a park, the temperature will be scanned through a digital remote device on every visitor, guest and staff member.
  • The Voucher schedule is informative.
  • The pickup operates from different hotels in Cancun, Playa del Carmen, and the Riviera Maya so it is necessary to contact to know the exact schedule of your pickup.
  • Tours and days of operation are subject to availability and changes.
  • In the event of having symptoms such as cough, sore throat, runny nose, and/or red eyes and a temperature exceeding 100.4 F (38 C), our staff reserves the right to refuse to board our transportation or to enter our facilities.
  • Travelers should have a moderate physical fitness level
  • This tour/activity will have a maximum of 15 travelers
  • OPERATED BY Grupo Xcaret
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Priority Access: Xplor Adventure Park with Hotel Pick up and Drop Off?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Priority Access: Xplor Adventure Park with Hotel Pick up and Drop Off.
Q:
What is the policy on sanitization during Priority Access: Xplor Adventure Park with Hotel Pick up and Drop Off?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Priority Access: Xplor Adventure Park with Hotel Pick up and Drop Off.
Q:
What is the social distancing policy during Priority Access: Xplor Adventure Park with Hotel Pick up and Drop Off?
A:The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Priority Access: Xplor Adventure Park with Hotel Pick up and Drop Off.
Q:
What measures are being taken to ensure staff health & safety during Priority Access: Xplor Adventure Park with Hotel Pick up and Drop Off?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Priority Access: Xplor Adventure Park with Hotel Pick up and Drop Off.

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Reviews

4.5
star-4.5
238 Reviews

Reviews by Viator travelers

Showing 1-10 of 238 reviews
star-5
Book it now!!
Toccara_H
, May 2022
The entire park was absolutely AMAZING!!! THIS IS A MUST DO! Food is delicious and the staff was so nice.
star-5
Recommend this place
Christa_M
, May 2022
We had so much fun here! Our favorite was swimming in the cave and zip lining in the water. Also the food was amazing.
star-5
XPLOR PARK
Florencio_S
, May 2022
Beautiful and fun excursion for the entire family. The food was delicious and the service was great. XPLOR was not crowded when we went. There was little to no waiting for each activity.
star-5
Excellent experience with...
Shaniqua_J
, Apr 2022
Excellent experience with the family. Excursion was awesome. Buffet was good along with the juice station.
1 traveler found this review helpful
star-5
Family Trip 2022!!
Anita_M
, Apr 2022
My family had a BLAST!! We also really appreciate the ability to take our Covid Testing (needed) to travel back home to US. Wed dint have to skip a beat! Family will definently be returning to XPlor!!
1 traveler found this review helpful
star-5
Lots of Fun!
Nicole_M
, Apr 2022
This was a great trip, easy pick up and drop off, plenty of time to do everything. My teenage boys loved it! Have good water shoes!! Lots of fun!
star-5
Worth the time and money!
anthony_m
, Apr 2022
RT transportation was included, which was wonderful. The bus arrived earlier than stated. Skipping the admission lines was wonderful. Overall the trip was great, and we would definitely do it again. A few notes to be aware of... 1) you will not arrive at park opening time, and thus need to be strategic in which activities you do in which order as crowding does occur (recommend zip lines 1st). 2) There is a lot of walking (underground) to get to different activities. It was a great experience, but the walks were longer than anticipated. 3) A few of the activities take 30-45 minutes. You need to be cognizant of the times so that you can get back to the bus on time. 4) Some activities you MUST have closed toe shoes for. We thankfully read this elsewhere so we were prepared. 5) We were allowed to take cell phone bags, but 1 of them was allegedly too large to take on the zip lines. (It seemed arbitrary.) 6) A couple of activities share the same cue, which was confusing. All in all, we would definitely do it again, and next time will be better prepared to better maximize our time.
star-5
A day well spent
Michelle_C
, Apr 2022
We we're there for the cave swimming. We didn't realize all the other stuff there was to do. This was a high point of on our trip. There is a LOT of walking. We were picked up and taken to a central lot where we combined with other people in the area to bus over. They give you a helmet and locker to use. Take it waterproof case for your phone if you want to use the camera, you can't use handheld devices on zipline. The complimentary buffet was pretty good. When in doubt, ice cream!
1 traveler found this review helpful
star-1
Terrible customer service
Susan_B
, Mar 2022
This company was not very accommodating with bus booking. I was not allowed to get on bus because they didn’t have my name but I showed them voucher on my phone that had all the information and they said they couldn’t find me. I live in a condo and was coming to the bus for pick up. I live in a condo NOT a hotel so they had confusion with this. Regardless they should’ve just looked at my voucher and see I was supposed to go on this excursion.
star-5
Awesome
Emma_T
, Mar 2022
The entire experience was awesome Would highly recommend Zip lining was great. Vehicles were fun !!!!!
star-4
Such a great time!
Thomas_J
, Mar 2022
This place was so fun! A spectacular and beautiful park in the jungle. While only 5 activities, We spent all day there and still didn’t get it all in. Only downside is that it wasn’t clear from the description the type of closed toed shoes necessary for the park. We definitely would have brought our swim shoes. We wound up swimming in the caves and landed in the zip line pools wearing our sneakers
1 traveler found this review helpful
star-5
Full adventure day.
Michelle_M
, Mar 2022
Ziplining excellent. Walking cave adventure was too long. Hurt feet. Would have been better to have a rope to hold onto. Jeeps were fun
1 traveler found this review helpful
star-5
Jam packed day of fun
Danielle_A
, Mar 2022
Amazing day! From pickup to drop off it was very efficient and great fun. The buffet included is unlimited and there’s such a variety of food available. So many activities included as well, I recommend all of them! Just be prepared to do a lot of walking!
1 traveler found this review helpful
star-5
Great and unique experience!
Christy_E
, Jan 2022
This was one of the most unique experiences I've had. Fantastic zip line! The underground river was awesome.
2 travelers found this review helpful
star-5
Best excursion ever!
Martene_M
, Dec 2021
We loved our day at Xplor, so fun! Very well organized throughout the day, including the transportation. The ziplines were my favorite. The vehicles were also fun. The best part of the underground expeditions was 2 waterslides, which were awesome, especially the tube slide. So fun! There is so much to do here. Try to go on a warmer day. One tip: I wore quick dry material capris, but wish I would have worn shorts. I was worried about getting cold since you are wet all day. But I realized you are actually colder with pants on because more of your body is covered with wet material. It is also harder to swim and walk in water with pants on. Take a change of clothes for afterwards. Buffet lunch and milkshakes in the beverage area were wonderful. This is a good deal for your money in my opinion.
star-3
No where were we told we...
Carly_M
, Dec 2021
No where were we told we needed closed toed shoes before arriving. Then forced to buy a pair for $30 there. Also lost a shoe on one of zip lines and even tho we could see it they wouldn’t allow us to get it. Then it never showed up at the end of the day
3 travelers found this review helpful
star-5
The best!
Anly_H
, Oct 2021
Most wonderful experience! Want yo go again!!! Best team and great service! The adventures, food and all service, very happy!
star-5
Thanks
anthony_j
, Oct 2021
xplor adventure park is really great atv zipline swimming in the water rafting I love the very long ziplines with a strong feeling especially the red part of the course at the top the food buffet at the top I recommend this excursion
star-5
Totally awesome X-perience!
Michael_Q
, Oct 2021
Really enjoyed Xplor and the fact that everything was already set up and arranged with our arm bands, lockers, and helmets and given to us on the bus on the ride to the park. This saves a lot of time compared to those who are purchasing online and checking in directly at the park. We were able to do almost every activity except the kayak (we were there on a packed holiday weekend) and we decided to do two rounds on the amphibious vehicles instead of kayaking which was a lot of fun. Get the photo package, totally worth it and the photos are great, especially on the zip line since they are automatically taken. 2 of us were just $70 USD total (Oct 2021). We have over 150 photos from the automatic cameras and then the photo set ups all over the park where you touch a sensor and your wristband and helmet # organize them to your account. Quality is great! One awesome thing is a lot of this Park is underground in the caves so going between activities you aren't roasting in the sun (Zipline and amphibious ATV excluded but they still offer plenty of shade.) We didn't have to reapply sunblock except right before Zipline which was great because it can be a bit of a distance back and forth to the lockers between some activities by the way. A local gave us a hint and told us to start with the longer river swim or Zipline first and glad we did, because weather or long lines could mean they close those early before you have to leave. (Or for the river, just too many people to enjoy the space). We started with the river to cool off and it was empty. Loved it! The traffic lights on the signs help keep crowd flows through the park even, but even if an attraction is red, it's not too long if a wait. Zipline was showing red when we went after the river (also helped us dry off and stay cool) and we waited less than 30 minutes before our first line. Can't use your cell phones on the Ziplines, so if you have an action cam like a GoPro, bring a wrist mount or something that can secure around your wrist with the short stick (no extension allowed). Our go pros were a great addition to our photo package. The waterproof cellphone cases were popular in other parts of the park though. Zipline is super safe and well organized and we didn't feel the need to do both rounds because it was such a satisfying experience. Takes a long time to complete 1 circuit and we wanted to try other things(do the big one, red I think). You will be wet, all day, so have water shoes with a good sole too. Bring a towel and change of clothes and somewhere to put your wet clothes at the end of the day for your ride back. Only thing I would have to say needed improvement is for resort pickups in the North end (airport area up to Costa Mujeres) I wish the pickup time was earlier. Our commute was almost 2.5 hours. And 20 minutes were wasted sitting at the Xcaret transfer station. I feel like that could be worked out better as we got to the park later than many other guests being picked up at closer resorts. Our direct shuttle back took 1 hour, 5 minutes to Costa Mujeres. That is my only complaint but other than that we had an absolute blast at this experience and would totally do it again!
2 travelers found this review helpful
star-3
Reason for my 3 stars.
Senny_H
, Oct 2021
I would’ve given 5 stars only if our bus was on time and the bus attendant was polite. We were told to be at the motor lobby by 6:50AM so we did. Only to find out our bus arrived at 7:30AM but we were scheduled to be picked up at 7AM. Then we had to be transferred to another bus to go to the park. The attendant on the second bus was very rude. He was giving instructions on tips at the park and how to get back on the bus, what time we are being picked back up etc but due to language barrier, we couldn’t fully understand what he was saying. We ended up asking him about the pick up time after we got off the bus and his response was “this is why I said listen carefully. Now I have to repeat all the informations. Did you fall asleep?”. HOW RUDE. I never asked him to repeat the whole 30 minute speech he did on the bus. I simply asked what time do we need to come back out and where to meet the bus driver. The park itself was fun.
icon Response from Host , Oct 2021
Dear Visitor, Thank you for your visit. We're sorry to hear that our transportation service didn't meet your expectations. We'll send your comments to our transportation department so they can take the proper corrective measures. Your experience and feedback are very important to us. Kindest regards, Lucy R Grupo Xcaret - B2B Customer Service
1 traveler found this review helpful

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