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Chacchoben Mayan Ruins Excursion

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Mahahual, Mexico
Chacchoben Mayan Ruins Excursion

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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon3 hours 30 minutes  (approx.)
Pickup offered
Mobile ticket
iconOffered in: English and 1 more

Overview

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Air-conditioned vehicle
aguas embotelladas
entradas al sitio
sodas
guia certificado
Gratuities
COSTA MAYA EXPERIENCES , Mayan Replica, Av. P.º del Puerto 1286-M-47, 77976 Mahahual, Q.R., Mexico

Head towards the parking lot or the security gate and EXIT THE Port! Ahead of you approx 1 block away from the main entrance, you will see the replica of a Mayan temple, the office is is located on the right hand side of the temple.

2/14/2020 - 8/18/2023
Monday - Sunday:07:00 AM - 04:00 PM
This activity will end right where it started.
  • Confirmation will be received at time of booking
  • Wheelchair accessible
  • Stroller accessible
  • Most travelers can participate
  • This is a private tour/activity. Only your group will participate
  • OPERATED BY Costa Maya Experiences
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on sanitization during Chacchoben Mayan Ruins Excursion?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Chacchoben Mayan Ruins Excursion.
Q:
What measures are being taken to ensure staff health & safety during Chacchoben Mayan Ruins Excursion?
A:The policy on staff health & safety is:

  • Guides required to regularly wash hands
See all safety measures taken by Chacchoben Mayan Ruins Excursion.

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Reviews

5.0
star-5
22 Reviews
4 stars
0
3 stars
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Reviews by Viator travelers

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Showing 1-10 of 22 reviews
star-5
100% Recommend
Betsy_D
, Aug 2022
This tour was so fun. Octavio was an amazing guide. He knew something about everything we asked. He made it fun and interactive for my kids, and they learned so much. The van was nice and clean, and the driver made us feel safe and comfortable while driving around Costa Maya. We stopped at a road side fruit sand and tried the local fresh fruits, snacks and fruit juices (which were spectacular). Octavio even let us stop at a place where they make their own hot sauces and beautiful wood carvings. It was an overall 100% recommended tour.
star-5
THE BEST! Book this one!
August_V
, Aug 2022
I booked this excursion because I didn't want the large feel of the one Royal Caribbean offered. We were treated like royalty by Octavio and Hector. I honestly can't say enough about how the hospitality of these 2 men made our trip absolutely awesome. Octavio was so knowledgeable and made the ruins absolutely come to life with what he was able to explain to us. We will be back and I will request these 2 by name hopefully we can meet again thanks again for all the memories
star-5
Great tour
Dennis_P
, Jul 2022
Our driver Exodus and our tour guide Genesis did a great job. We had a great time on this tour. Highly recommend this company for your next tour.
icon Response from Host , Aug 2022
Excellent, we are Happy to hear that. Hopping we can attend you in your next experience in Costa Maya...... thanks!!!!
star-5
Awesome tour!
Tyikeylia_D
, Jun 2022
I was looking for an excursion that would accommodate my dad's scooter and give him an opportunity to feel that this first trip since Covid was designed with him in mind. It definitely delivered. We had Genesis and Exodus as our driver and tour guides. We not only got the tour but we're able to sample some of the local snacks. We had honey pineapple and pineapple bread.
icon Response from Host , Jun 2022
We are Happy to give you the service for us is very important that you get the best from us. Thanks for be with us. Hoping we can se you again.
star-5
Fantastic site and an even better guide
Maria_N
, May 2022
The call from Ishmael before our cruise was friendly and very informative. He answered my questions and eased my anxiety (we had never taken am excursion without the cruise line before). We were driven in an air-conditioned van with 10 other tourists, and it was surprisingly comfortable. Our guide to the Chacchoben Mayan ruins was Genesis, and he was fantastic. He narrated & showed some illustrations on the drive to the ruins while making sure that everyone learned about the Mayan language, culture and even some info about the local area. He was great at giving us plenty of knowledge about the ruins while keeping us engaged and happy. One pleasant surprise was a stop on the way back to sample some AMAZING pineapple freshly cut by a lady at a roadside stand. Golden honey pineapple is only found there and was the sweetest, most wonderful snack. I wish I could find that here is the US. On a scale of 1 to 10, I would rate this tour at a 15!!
icon Response from Host , May 2022
Thank you very much. We were happy to be your tour company and guide you in to this excursion. We hope that we can serve you in another time. Be well and God bless you much.
star-5
Personable and knowledge your company
GARY_B
, May 2022
We were in a group of 10, 6 of which had a guide that spoke Spanish, Genesis, and 4 of us had an English guide, Ismael. We saw large busses there with big groups and only one guide. Our tour was very personal, at our pace and we were able to see what we were most interested in. With such a small group we could ask questions easily and our guide was very knowledgeable. Air conditioned van, refreshments, we were more than satisfied, and well taken care of. The ruin site was fascinating and very worth visiting. Would certainly recommend this site and this company.
icon Response from Host , May 2022
Hello there. Thanks a Lot to make the tour with us as a local company we was more than happy to be your guide and we are glad that you were satisfied hopping we can see you in another time.
star-5
Fantastic guide
Sandra_S
, Apr 2022
My family and I had a great day visiting the chacchoben ruins with our guide, Genesis. He was very knowledgeable about the mayan history and the surrounding jungle, providing a fun and educational experience. Would definitely do a tour with him again and recommend to people looking for a better and more authentic alternative to the cruise-organised excursions.
1 traveler found this review helpful
star-5
The tour was excellent...
Judith_J
, Apr 2022
The tour was excellent with Genesis as our tour guide and Exodus as our driver. They were very attentive to our questions, were very knowledgeable and gave us a lot of information. My only complaint was that I booked this as a private tour where it indicated that our group would be the only ones, and there were 8 of us in the van. Not too crowded, but not what the tour for which I was paying.
icon Response from Host , Apr 2022
Thanks a lot for the Good coment about the Service. We are very sorry about the size of the group. We do not know how that happened. We do not manage to have private tour unless the customer paid the hole amount for a tour like that. If you are so kind to send us a. Copy to see how much money you pay and if you pay more as it should be wi will send you back the rest of that money. And if you send me a copy were your voucher says is private that also will help us to find where is the problem. I hope we keep in touch to solve the issue. Thanks.
star-5
Amazing Tour thanks to our guides
Nicole_W
, Mar 2022
We had Genesis as our tour guide and he was excellent. He was a local and had extensive knowledge about the area and local flora. I feel like we had an exceptional experience thanks to our guides. They made sure we had breaks, were fed, hydrated and comfortable the whole time. We even got to stop at a local stand and eat pineapple with Tahin which was delicious. Highly recommend! 10/10.
icon Response from Host , Mar 2022
Hello Nicole. It was a pleasure having you and your husband with in the tour. And we are glad you enjoy the experience. Hope we can serve you next time. Thanks for the review. God bless you.
star-5
The Incredible Ismael
Pam_D
, Jan 2022
I booked this tour because I needed a vehicle that could accommodate transporting mobility scooters. Ismael Martinez and his assistant did a fantastic job of getting us around and handling that task. From the moment we left the cruise ship we were in touch and I felt like a celebrity as he had friends who were looking for me to make sure I found his tour office. Ismael introduced us to the region that he calls home filling our tour and memories with the intimate knowledge of the area and it's people. We had an intimate tour of the Chacchoben ruins (which he helped restore), the related market area in the ruins where he helped us negotiate prices, etc.. making sure we received excellent treatment. He provided us with native fruit (so fresh) and made us feel as friends not tourists. He introduced us to his village where we met his wife and family. He even went above and beyond duty accommodating our request to eat dinner where locals eat. The food was excellent. As one of the persons on the mobility scooter Ismael and his assistant made sure I was a part of the experience even pushing me when I got stuck. That is not easy. They never acted as if it was a task they were more than happy to assist and in fact we shared a few laughs. Ismael also knows the native flora and explained many of the plants/trees/flowers that we encountered. This was not a tour but an experience and I will definitely book another excursion with Ismael and Costa Maya Experiences when we return to the region.
icon Response from Host , Jan 2022
Hello Pam. I really enjoy to be your tour operator and guide you personally on your excursion to the Mayan world in this area. I hope I can see you in another time. God bless you all.
star-5
A memoralble family excurssion.
owen_b
, Oct 2021
Our Tour Guide, Ismael Martinez and Driver were exceptionally helpful and knowledgeable. Ismael made the tour very personal not only to him but to us. They made sure that each of us was well taken care of. The driver pushed my wheelchair so that my husband did no have to worry about me and he could enjoy the tour. Ismael provided bottled water, snacks and potty breaks as needed. Most importantly we could tell that Mr Martinez is totally invested in his job and has a desire to improve and expand his tour to accommodate other physically challenged customers. I will definitely recommend him to my fellow physically challenged travelers. My family had nothing but high praises of Ismael and his driver.
icon Response from Host , Oct 2021
Hola Tere, fue un placer tenerte con nosotros y me da mucho orgullo que seas tan fuerte y positiva. Dios te bendiga con tu hermosa familia y amigos. espero nos volvamos a ver en alguna otra ocasion. un fuerte abrazo a la distancia.

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