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Chacchoben Mayan Ruins Excursion

star-4.512 Reviews
Mahahual, Mexico
Chacchoben Mayan Ruins Excursion

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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon3 hours 30 minutes  (Approx.)
Pickup offered
Mobile ticket
iconOffered in: English and 1 more


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Air-conditioned vehicle
aguas embotelladas
entradas al sitio
guia certificado

Departure Point

Mayan Replica, Av. P.º del Puerto 1286-M-47, 77976 Mahahual, Q.R., Mexico

Head towards the parking lot or the security gate and EXIT THE Port! Ahead of you approx 1 block away from the main entrance, you will see the replica of a Mayan temple, the office is is located on the right hand side of the temple.

Departure Time

2/14/2020 - 2/8/2023
Monday - Sunday:07:00 AM - 04:00 PM

Return Details

Returns to original departure point
  • Confirmation will be received at time of booking
  • Wheelchair accessible
  • Stroller accessible
  • Most travelers can participate
  • This is a private tour/activity. Only your group will participate
  • OPERATED BY Costa Maya Experiences
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
What is the policy on sanitization during Chacchoben Mayan Ruins Excursion?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Chacchoben Mayan Ruins Excursion.
What measures are being taken to ensure staff health & safety during Chacchoben Mayan Ruins Excursion?
A:The policy on staff health & safety is:

  • Guides required to regularly wash hands
See all safety measures taken by Chacchoben Mayan Ruins Excursion.

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12 Reviews
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Reviews by Viator travelers

Showing 1-2 of 12 reviews
The Incredible Ismael
, Jan 2022
I booked this tour because I needed a vehicle that could accommodate transporting mobility scooters. Ismael Martinez and his assistant did a fantastic job of getting us around and handling that task. From the moment we left the cruise ship we were in touch and I felt like a celebrity as he had friends who were looking for me to make sure I found his tour office. Ismael introduced us to the region that he calls home filling our tour and memories with the intimate knowledge of the area and it's people. We had an intimate tour of the Chacchoben ruins (which he helped restore), the related market area in the ruins where he helped us negotiate prices, etc.. making sure we received excellent treatment. He provided us with native fruit (so fresh) and made us feel as friends not tourists. He introduced us to his village where we met his wife and family. He even went above and beyond duty accommodating our request to eat dinner where locals eat. The food was excellent. As one of the persons on the mobility scooter Ismael and his assistant made sure I was a part of the experience even pushing me when I got stuck. That is not easy. They never acted as if it was a task they were more than happy to assist and in fact we shared a few laughs. Ismael also knows the native flora and explained many of the plants/trees/flowers that we encountered. This was not a tour but an experience and I will definitely book another excursion with Ismael and Costa Maya Experiences when we return to the region.
icon Response from Host , Jan 2022
Hello Pam. I really enjoy to be your tour operator and guide you personally on your excursion to the Mayan world in this area. I hope I can see you in another time. God bless you all.
A memoralble family excurssion.
, Oct 2021
Our Tour Guide, Ismael Martinez and Driver were exceptionally helpful and knowledgeable. Ismael made the tour very personal not only to him but to us. They made sure that each of us was well taken care of. The driver pushed my wheelchair so that my husband did no have to worry about me and he could enjoy the tour. Ismael provided bottled water, snacks and potty breaks as needed. Most importantly we could tell that Mr Martinez is totally invested in his job and has a desire to improve and expand his tour to accommodate other physically challenged customers. I will definitely recommend him to my fellow physically challenged travelers. My family had nothing but high praises of Ismael and his driver.
icon Response from Host , Oct 2021
Hola Tere, fue un placer tenerte con nosotros y me da mucho orgullo que seas tan fuerte y positiva. Dios te bendiga con tu hermosa familia y amigos. espero nos volvamos a ver en alguna otra ocasion. un fuerte abrazo a la distancia.

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