Grand Canyon South Rim Small Group Tour

TLDR: Tour cancelled due to low numbers. No good alternative offered. No help with refund. Poor and dismissive customer service. Avoid. Sadly the tour jad to he cancelled. This was understandable as the minimum number hadn't been met. This was in my terms and conditions and I was understanding. The T&Cs stated that I could get an alternative tour or a full refund. The tour offered was the big bus tour, which retails at significantly less than my tour. No mention of a partial refund occurred. I asked for a full refund from the operator and that simply told me to contact viator. I asked if they would let viator know the tour was cancelled. Again "just tell them yourself". I asked them to clarify if viator would give a refund without their Confirmation as they had already taken my money, however they sent me 2 messages. The first message was deleted by them in seconds (on WhatsApp, presumably something they regretted sending/didn't want me to read) and the second just said "co tact viator". I appreciate that viator will (and have processed my refund but GCD operator's had a dismissive and unreasonable attitude. Considering I had paid them £250 for a service I didn't receive, they were very unhelpful and came across as rude/insensitive. I should have listened to other reviews. Book with an alternative tour company. If anything goes wrong, this company cannot be trusted to help you.

Great and impressive experience. The view, the sight and the history was very enriched. The tour guy Derek was so kind and attentive

I truly enjoyed our tour guide Laila and bus operator Anna. They took care of us and the beauty of the Grand Canyon is majestic. Nothing compares and encourage anyone interested to take this trip. It was a on my bucket list, will take this trip again in 2023.

So I booked this small group tour that was done by Grand Canyon Destinations through the Viator TripAdvisor company. This tour was fantastic! We had a family of 11. It was a 12 hr day starting at 6am. Our Tour Guide/Driver was David and he was amazing! He took us through the Hoover Dam area to a 2.5 hour walking tour through the South Rim of Grand Canyon. He is a great communicator and shared lots of local knowledge and stories throughout the trip. Our bathroom breaks we’re well planned and he also took us to a cool shop along old Route 66 where they paid an homage to the movies Cars. My kids loved it! They provided us with water and a nice deli lunch w/ chips and cookies. DAvid took very good care of us and he was an excellent and safe driver. Dress in layers and possibly an umbrella. It was pretty cold and we had some sleet come down during our walk. Thankfully we were prepared because he sent us a forecast of the expected weather the night before the trip. I highly recommend this tour. It was the highlight of our vacation.

It was a wonderful trip. Our drive/tour guide did a terrific job. He was very knowledgeable and shared all kinds of information.

The last stop on the tour with the picture shoots!. Grant the bus driver and Brandon the tour guide were excellent and made the tour very comical and exciting!!

Rigo was an EXCELLENT tour guide; friendly, informative, collaborative and fun! The bus was comfortable & clean. Small group allowed for quicker pit stops and better group connections.The tour was a full day but...spectacular! Highly recommend! Great day! Great people! Incredible views!

I had several email exchanges and phone conversations about my reservation/trip in the days leading up to the tour. After waiting at the pick up spot for 30 minutes I called to check on the status and was informed that our trip was cancelled. I was upset at the lack of communication and the customer service experience I recieved after.

Very disappointed with this tour. Basically the tour guide was just a driver. Picked us up at hotel. We didn’t get to see Hoover Dam due to high winds? Then driver tried to put a movie on which was rejected by all passengers. At Grand Canyon driver dropped up off at beginning of south rim trail. Told us the trail was only mile and half. Not true! Told us if problem call him and he would come and pickup. Not true. We called him 3 times at three locations where other vehicles were picking up and he claimed it was not possible to pick up keep walking! When 5 of 8 of our group finally arrived at pick up area he said we were 15 minutes late. Drive back no conversation from driver and when asked if anyone needed to make a rest stop before dinner stop even though we were 15 minutes late. Group declined stop. Half hour later driver himself decided he needed quick rest stop as well as need to pick up a soda chips! When we stopped for dinner we were told it would be shorted than regular because we were still 15 minutes behind schedule and he was not looking forward to drive back. Everyone was quiet on ride back. All he talked about was his 4 day drive back from NY to pick up minibus. Very disappointed with Robbie the driver!

This tour didn't operate and I cant get a response from emails requesting a refund. Please contact me urgently - We didn't cancel - The tour operator did.