Florida Everglades Airboat Adventure plus Miami Biscayne Bay Cruise

My husband and I booked this because we wanted to do an airboat tour in the Everglades and the millionaire cruise. While we enjoyed both excursions, I would 100% recommend booking them on your own and not through this company. Communication is terrible, and logistics were a nightmare. When we first arrived to the biscayne market, we couldn’t find where to board our bus. There was no sign, and when we stopped at the Island Queen booth (where we were told to go) she told us she didn’t know. We had to call the main Miami Gray Line office to figure it out, which took 10+minutes. Then, after our Everglades adventure, no one told us where to pick up our cruise. We were on the bus for more than two hours because the driver chose to drive past the port to drop people off in their south beach hotels. He kept breaking and gassing, creating a whiplash effect .. again, for two hours. When we arrived back at the port, we went back to the island queen booth. The woman told us my name wasn’t in the system. Again, we called Miami Gray Line again AND texted Víator. The lady from Miami Gray Line mentioned that the driver should have told us where to go. Clearly he didn’t (reminder: incredibly unpleasant drive). It took her 25+ minutes to figure it out (she kept telling me to find Terry — how am I supposed to know who Terry is??) Meanwhile Víator texted us back with the address we were already at??? And said Miami Gray Line sent me an email?? The address is for Biscayne Market, which has 4-5 cruise lines housed there. We were never told which we’d be on. Finally, the Miami Gray Line told us to GO BACK TO ISLAND QUEEN. The girl there finally scanned our ticket and we were able to board. Víator was ZERO HELP. It was also downpouring during this. We got the feeling they were trying to rip people off — most people would not have gone through what we did to get on the cruise. They would have either left or bought another ticket. Again, the excursions were cool, just save yourself the hassle and book a rental car to go to Everglades Holiday Park and buy your own boat cruise.

The Everglades airboat tour was awesome! Our boat guide was very knowledgeable and made sure we were going to see some gators before we left!! We didn’t tour the Biscayne Bay because, for whatever reason unknown to us, the bus driver was dropping people from our tour before the cruise. I’m assuming it is because it was supposed to be only 6 hours in length and it surpassed that time. The bus driver kept stopping on the busy turnpike to check out the bus and we felt very nervous about getting rear ended. He never told us why he kept getting out.

Everglades was ok. At least I got to know the Everglades but I wish the ride went further in. Boat tour was ok too. I was not completely happy nor dissatisfied.

The actual experience was unorganized and their was no direction from the leader. Then we were told the van to go home would be waiting on us. An hour later we finally took an Uber.

Did not adhere well to schedule. Bus had issues, driver did not work clutch well. Took longer than suggested time

Had an amazing time Captain Jeremy was great during the airboat trip. No much sitting area, had to eat stating up.

The tour was ver pleasant. Boat ride on the Bay was good. Very nice to cruise in hot weather. Everglades park was fun. Saw real alligator in the wild. Pick up and drop off was well coordinated. Bus to everglades was late but it was traffic accident so can’t blame the company.

This tour was Excellent.I would recommend .I enjoyed the cruise to the Millionaire homes.The tour guides were all friendly and made us feel very Comfortable.we really had a fabulous time

Communication between the tour operator (Gloria) and our initial bus tour guide greeter was pretty good. we were told that morning that because of some miscommunication we couldn’t get picked up at our hotel (it was in Midtown) so we had enough time to Uber to bayside market.. not ideal but they answered my calls in a timely manner and it worked out. The bus ride to the Everglades was alright- about 45 mins but we had to stop halfway to pick up a bus full of people in front of us because their bus broke down- so that made us late to the ever glades... we saw the gator show, and then took the Airboat on the water. Our water guide was great - and it was an easy 5/5 experience for that alone. But there was no time to eat- no time to use the rest rooms and the communication and organization of the bus driver was a 0/5. We were rushed leaving the Everglades afraid to be left behind and by the time we made it back to bayside for the cruise we had ten mins to grab a hotdog and head to the boat. The boat guide was friendly and informative- but 90 minutes for the cruise felt a little too long after such a rushed day. I think the best part of buying this day package was skipping the lines for purchasing the gator show tickets and airboat tickets that looked about 45 min- 1 hour wait time.

It was my first visit to Florida and the Everglades tour is a must !!! We definitely got a eye full of gators such a fun experience. Will be back soon