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9/11 Memorial Museum Admission Ticket

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New York City, United States
9/11 Memorial Museum Admission Ticket

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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon2 hours  (approx.)
Mobile ticket
iconOffered in: English

Operators have paid Viator more to have their experiences featured here

Overview

Prebook your admission to the 9/11 Memorial Museum in lower Manhattan, and guarantee your entry to the center that documented the terrorist attacks on the World Trade Center in 2001. Museum artifacts include first-person accounts of what happened on that September morning in 2001, multi-media displays, and exhibits on history, which commemorate nearly 3,000 people who lost their lives in the attacks.
  • Guarantee your admission to NYC's 9/11 Memorial Museum
  • Learn about the terrorist attacks, and explore the museum at your own pace
  • Save time and get direct entry on your mobile device
Saved to wishlist!
Timed Admission Ticket
Food and drinks
Start your visit to the 9/11 Memorial Museum with a self-guided tour of the exhibitions and multimedia displays. The museum itself is located below the 9/11 Memorial, the reflecting pools that are the footprints of the Twin Towers that fell due to the devastating terrorist attack in 2001. 

With your timed admission, you have guaranteed entry to stay for as long as you want. It is suggested that you take at least two hours to wander the museum. This admission saves you time by giving you direct entry into the center with your mobile device. 

The museum also includes a pair of main exhibits: a memorial exhibition called In Memoriam, in honor of the people who lost their lives that day in 2001 as well as the people who were killed during the World Trade Center 1993 bombing. The second exhibition is September 11, 2001, a three-part exhibition that tells the tale of the day and analyzes motives for the attacks. It also shows the aftereffects of the attack and how the event changed the world, both locally and globally. 

This museum experience brings out the emotions in the guests who visit. Get ready to hear the stories of loss and sadness, of compassion and recovery, as you explore the space.
Itinerary
Stop At:  
The National 9/11 Memorial & Museum
Through commemoration, exhibitions and educational programs, The National September 11 Memorial & Museum, a nonprofit in New York City, remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26, 1993, as well as those who risked their lives to save others and all who demonstrated extraordinary compassion in the aftermath of the attacks.
Duration: 2 hours 
Admission Ticket Included
Stop At:  
World Trade Center Memorial Foundation
Historic Sites, Historical Walking Areas
Duration: 1 hour 
Admission Ticket Included
  • Confirmation will be received at time of booking
  • Children ages 6 and under are free
  • Direct entry on your mobile device is available
  • Ticket is for a specific date and time of entry
  • All visitors will be screened by airport-style security
  • No re-entry is allowed after exiting the building
  • Photography is permitted for private, non-commercial use only
  • Large bags, including backpacks, large umbrellas and other items deemed so, are subject to mandatory storage in the coat room
  • The use of cell phones for conversation is prohibited in exhibition spaces and theater
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • Most travelers can participate
  • OPERATED BY National September 11 Memorial & Museum
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on sanitization during 9/11 Memorial Museum Admission Ticket?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
See all safety measures taken by 9/11 Memorial Museum Admission Ticket.
Q:
What is the social distancing policy during 9/11 Memorial Museum Admission Ticket?
A:The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by 9/11 Memorial Museum Admission Ticket.
Q:
What measures are being taken to ensure staff health & safety during 9/11 Memorial Museum Admission Ticket?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
See all safety measures taken by 9/11 Memorial Museum Admission Ticket.

Traveler Photos

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Traveler Tips


  • "Allow at least 2-3 hours to walk through, but its easy to spend more time than that." See review
  • "I recommend you have audio head phones and listen to tour guide as you walk around." See review
  • "This was not mentioned and the app is great, but you cannot take advantage of it without headphones." See review

Reviews

4.5
star-4.5
3,262 Reviews

Reviews by Viator travelers

We perform checks on reviews

Showing 1-10 of 3,262 reviews
star-5
Profound
Yolanda_R
, Jul 2022
It truly allowed us to see the impact and devastation 911 had on the city of NY, our USA and around the world.
star-5
Chilling
bernarf_p
, Jul 2022
The enormity of what was kept and used for the museum. The exhibits. Reliving the news reels. The phone calls - peoples last recorded words.
star-5
Very emotional and...
Brett_G
, Jul 2022
Very emotional and beautifully done. Took us back to a day that is forever etched in our head and heart! Never forget!
star-5
A moving experience
Katie_W
, Jul 2022
A moving experience the museum is a must do visit when visiting New York allow 2-3 hours as do much to see.
star-5
Used viator a few times!...
Melanie_P
, Jul 2022
Used viator a few times! The museum is not to be missed when in nyc! Will use viator to schedule yours again!
star-5
A truly memorable respect to a horrific tragedy
Robert_H
, Jun 2022
This is a very organized event/venue. We were admitted at our scheduled time and the museum is truly something special. This was not the first time I visited and I noticed that some of the flooring is beginning to show signs of wear and tear. As such, it’s making squeaks and creaks when under load.
star-5
Texans in NY
Cassie_W
, Jun 2022
WOW!! This was sooo moving!! We have visited many museums and the 911 Memorial is probably the best I have ever seen. I already recommended it to family members who will be visiting NY soon. If you can only do one thing, DO THIS ONE!! You will not regret it!!
star-5
An unbelievable experience
JOHN_D
, Jun 2022
This tour is so emotional. Knowing that thousands of people died unnecessarily but actually seeing their pics plus stories from families, then seeing the damaged fire truck, twisted metal and the damaged steps. They will never be forgotten
star-2
Not happy customer.
Janice_C
, Jun 2022
Tried to change reservations. Several attemps to contact viator to no avail. Do not recommend using viator to book outings if schedule is not set in stone.
star-5
Must Go
Jaiden_T
, Jun 2022
The 9/11 Museum is an experience that every American should have. It leaves you in awe of the bravery and sacrifice that so many made that day, and truly leaves you proud to be an American.
star-5
Riveting
Walter_G
, Jun 2022
Riveting experience. My family and I only thought we would do the self tour in 45 minutes. It turned into an hour and a half.
star-4
Seeing the different...
Nathan_G
, Jun 2022
Seeing the different artifacts that were involved in history. Was a very humbling experience. I would recommend highly
star-5
Moving and emotional
Diane_B
, Jun 2022
Video clips on TV screens and still pics throughout the museum brought the visuals back to remembrance. It was very moving and emotional.
star-5
It is a moving tour that...
Norma_F
, Jun 2022
It is a moving tour that makes you realize how strong and resilient USA 🇺🇸 is. Great experience. We had fun
star-5
Tragedy
Douglas_G
, Jun 2022
Very moving in the room naming all the victims and their life experiences. Also the videos as the attack happened.
star-1
Rip off
sandieharrington8
, Jun 2022
After booking with viator , on arrival I couldn’t get my tickets up in my phone so the memorial centre said they could find them with my name . I was told I had booked for the previous month and they charged me again ! When I got back to the hotel and checked my ticket clearly says 23rd June ! I have messaged viator and 911 memorial as neither have a number you can call and I am still waiting for my refund ! I will give it another 24 hours before reporting it to my bank as fraud
1 traveler found this review helpful
star-5
9/11
Audrey_B
, Jun 2022
This was an AWESOME experience! A must see for everyone! Very informative. A very thorough look at the horrific event of 9/11.
star-5
Such a peaceful amazing place
Claire_B
, Jun 2022
Absolutely amazing how they have rebuilt new and kept old very respectful . A must visit in New York
star-4
Remembering
Andrea_C
, Jun 2022
The museum was very powerful. Every turn was a strong reminder of that horrible day in history. I appreciated the family and friends who took time to contribute to this memorial.
star-5
Experience That Can't Be Missed
Emily_S
, Jun 2022
So many things to say. 1st: The architecture. Never have I been to a museum that uses architectural scale to make such an impact. The depth of the museum as a structure was only exceeded by the depth of the subject matter. 2nd: this is not only a full functioning museum complete with educational exhibits but a memorial as well. I was relieved to find that, in the literally thousands of people that were there with us that day, EVERYONE showed utmost respect as if those that perished were beloved family members. 3rd: Just go. Be emotional. Everyone not only needs to see this memorial, but they need to FEEL this memorial. Let it spark conversations as well as silence. When you emerge back into the light after you've wandered through the rubble of dreams lost as well as the artifacts that proved lifesaving, take a moment to be grateful for all the love humanity is truly capable of when we put our minds together to act on it.

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