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All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

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New York, United States
All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

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Number of travelers
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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon5 hours  (approx.)
iconOffered in: English

Operators have paid Viator more to have their experiences featured here

Overview

In remembrance of the events of September 11, 2001, take this guided tour of Ground Zero and the 9/11 Memorial. Walk through the space of the former World Trade Center in NYC, and get a deeper understanding of the events that took place on that day. Your ticket includes skip-the-line access to the 9/11 Museum and Memorial, as well as the One World Observatory for panoramic views of the city.
  • Tour Ground Zero and the National 9/11 Memorial and Museum
  • Walk where the former World Trade Center once stood
  • A guide tells stories of tragedy and heroism from that tragic day in American history
  • Select from a morning or afternoon departure time to best suit your schedule

Why Travelers Choose This Tour

Get more insight into 9/11 with personal accounts and access to the Memorial and Museum and Observatory.
Saved to wishlist!
Professional, local guide with a personal connection to the events of 9/11
Timed Ticket Access to the 911 Museum
Entry to the One World Observatory
English Speaking Guide
Guided visit to 9/11 Memorial and Ground Zero
Gratuities
St. Paul's Chapel , 209 Broadway, New York, NY 10007, USA

Please meet our tour concierge at St. Paul's chapel on Broadway. They will be standing by the gate and will be holding an orange flag. The chapel is between Fulton and Vesey streets on Broadway.

9/11 Memorial Pools , 180 Greenwich St, New York, NY 10007, USA
  • Confirmation will be received at time of booking
  • Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
  • 9/11 Museum policy: You will get a timed entry into the 9/11 Museum. Depending on availability, your ticket may be for immediately after your walking tour conclusion or some time later. The museum reserves the right not to admit you if you are early or late. You cannot re-enter the museum. There is a security checkpoint upon entering the museum. All large bags will need to be left at the coat check. You can bring in food and beverages must consume them in the Atrium level. No flash photography is allowed. No talking on cell phones
  • Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 2pm tour typically has an entry time of 5:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Also note, in case you are approached by street booksellers, they are not affiliated with us.
  • Most travelers can participate
  • This tour/activity will have a maximum of 25 travelers
  • OPERATED BY ExperienceFirst
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
See all safety measures taken by All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory.
Q:
What measures are being taken to ensure staff health & safety during All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory?
A:The policy on staff health & safety is:

  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory.

Traveler Photos

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Traveler Tips


  • "Highly recommend this tour to get background information before entering the museum itself" See review

Reviews

5.0
star-5
1,380 Reviews

Reviews by Viator travelers

We perform checks on reviews

Showing 1-10 of 1,380 reviews
star-5
Worth the money
Shannon_S
, Jul 2022
Our tour guide, Tony, was the best. He showed us a lot and was very knowledgeable. This tour was amazing, the museum and memorial were very memorable.
star-5
Great guided tour by Ray
Jamie_D
, Jul 2022
Great guide (Ray) who also shared his personal experience of 911 and how it has affected so many people. Was really powerful to hear it first hand from someone who was there on the day it happened. Thank you.
star-1
Dave is highly NOT recommended!
Andrew_M
, Jul 2022
If you have Dave as your tour guide I would recommend you get someone else. When there is shade near by to stand in he will talk to you in the direct sun and show you photos. When he shows a photo of a protest add with a plane headed towards the World Trade Center he will smile and laugh about it! When he talks about the "non important veterans" in the cemetery he will smile about it. No respect!!! If you want a tour guide that disrespect America and shows you photos then he is your guy!
star-5
The experience was very...
amy_j
, Jul 2022
The experience was very helpful for me and my husband..yes I would use this tour guide in the future
star-5
Well worth your time!A Must!
Oscar_R
, Jul 2022
Dave our tour guide with experience first tours was amazing! Thoughtful..organized and full of so many stories and details of that tragic day for our country Highway recommend !
star-5
Amazing and moving experience on this tour
Erin_B
, Jun 2022
It was great hearing the personal anecdotes of the tour guides’ experience during 9/11. It was a very moving experience for me.
star-1
Stay away from this app.
Jeff_W
, Jun 2022
We paid for the 102nd floor observation area. The Empire State building staff said that my ticket was not valid and Refused to let us up even though I had a ticket saying that we paid for it. The entire trip to New York City we’ve use the same company and had nothing but issues with our tickets. Stay away. I am calling tomorrow morning and insisting on a full refund. My son was almost in tears.
icon Response from Host , Jul 2022
It appears you have left this review for the wrong company. We do not offer any tours that include access to the Empire State Building. We do hope you were able to sort out this situation with the correct business.
1 traveler found this review helpful
star-5
Highly recommend
Maureen_H
, Jun 2022
What a great tour- Tim was so knowledgeable -we learned a lot and he showed nothing but respect for the difficult subject matter- highly recommend
star-5
Very moving experience....
Carlisle_B
, Jun 2022
Very moving experience. Tony was an excellent tour guide. Went to eat at O’Hara’s after the tour (Tony pointed out) and saw the patches from all over the world.
star-5
Tour of 9/11 area
RICHARD_P
, Jun 2022
Lots of great history from our tour guide. He definitely provided details that we would have missed. Eric was great.
star-5
Well worth the time- allow lots of time.
Walter_O
, Jun 2022
Guide that had lived through the day was fantastic. Even 20+ years later this is an incredible story. Museum is excellent. Wanted to cry many times.
star-5
Our guide, Tony, made the...
David_H
, Jun 2022
Our guide, Tony, made the experience. Of course there were heavy moments, but at the right time, he brought in some levity to make us more at ease.
star-5
Awesome your & tour...
Frances_A
, Jun 2022
Awesome your & tour guide. Our tour guide was very informative -he shared his own experience which had more meaning to the whole experience.
star-4
Touching memorial.
Eliska_G
, Jun 2022
St. Paul chapel and the miracle of it not being destroyed. The fire truck I. The museum and all the pictures of the people that died.
icon Response from Host , Jun 2022
Thank you for letting us know about your experience. We are pleased to hear that you had a nice time.
star-5
Historical albeit so emotional.
Cheryl_F
, Jun 2022
Brian was a very personable, knowledgeable and professional guide. Amazed at how he could relay his personal experiences with 9/11 in such a professional way.
icon Response from Host , Jun 2022
We're glad to hear you has such a nice experience on the tour with Brian. Thank you for taking the time to leave this great review.
star-5
This is important to see
Debra_K
, Jun 2022
This is a step back in time that no one wants to remember. A heartbreaking place — you can almost feel the presence of the souls buried there. Having a guide that lived through this disaster speak of the events makes it even more heart wrenching.
icon Response from Host , Jun 2022
Thank you for your review. We're pleased to hear how moving you found the tour.
star-3
Too much time wasted...
Anne_C
, Jun 2022
Too much time wasted walking outside and away from the museum. As such, ran out of time for the museum itself
icon Response from Host , Jun 2022
Thank you for sharing your thoughts. We're sorry to hear the walking tour wasn't for you. What you did sign up for was a 90 minute tour followed by the museum. This is helpful of you to point out that this option does take the full amount of time advertised in the booking.
star-5
Both emotional and uplifting in equal measure.
Graeme_H
, Jun 2022
Excellent tour guide who told the story extremely well . For a very sad story, it had a very uplifting message. New York came together in the most incredible way .
icon Response from Host , Jun 2022
Thank you for this thoughtful review. We're please to hear you had a good experience on the tour.
star-5
Definitely recommend
Karol_M
, Jun 2022
Brian was great telling us the history of the places we were telling standing at as they happened on 9/11.Thank you Brian for telling us the good along with the sad.Museum was sobering but very nicely done.Got alittle teary at the memorial pools-wonderfully done to keep these people in our hearts forever.The view from one World Trade Center was awesome!
icon Response from Host , Jun 2022
Thanks for this great review. It's wonderful to hear how much you enjoyed your time with Brian. We're happy to have had you on the tour.
star-5
Personal stories
Candy_A
, Jun 2022
I loved hearing the actual stories told by the guide. She was very personal and friendly. Vey I knowledgeable young lady.
icon Response from Host , Jun 2022
We're happy to hear you had such a nice experience. Thanks for this wonderful review.

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